Grievance redressal

• Name: Grievance Officer
• Company: Altivo Jets
• Email: hello@altivojets.com
• Phone and WhatsApp: +91 98779 76697
• Or use the complaint form at the foot of this page.

Email the Grievance Officer, or send a message through the contact form or chat and ask for the Grievance Officer. Please include your name, phone or email, your booking or quote reference if you have one, what went wrong, and what you would like us to do.

• We acknowledge your complaint within 24 hours and give you a reference number to track it.
• We aim to resolve it within 15 days, and in every case within one month of receiving it.
• If we need information from the operator, we tell you, and keep you updated until the complaint is closed.
• Complaints about personal data (access, correction, erasure, consent) are handled the same way, under our privacy policy.

If we have not solved your complaint, you can take it to a public body. These are the ones in each country where we have a desk. They do not replace our own process, so please come to us first.

• For personal data complaints in India: the Data Protection Board of India, after using our grievance process.
• For personal data complaints outside India: the data protection authority listed for your country in our privacy policy.

See also our terms of use and privacy policy.